24/7 Support

For augmenting our clients onsite team we provide offshore resources working as System Administrators responsible to run our clients infrastructure and application services. From handling alerts on incidents and service requests and taking appropriate actions to resolve issues based on their priorities, our offshore team is everready.

We maintain an on-call schedule to keep our clients infrastructure up and running outside of regular business hours.

What do we do?

L1 Tasks: Administration and Monitoring
  • General-IT Administrative tasks related to Application, Operations
  • Alert/Event/Incident Management of Linux & Windows Servers
  • Infrastructure & Virtual Health Management
  • Review/Manage Logs
  • Create/Delete/Change/Modify accounts, groups, projects, repositories
  • Create SLA/SD and several other reports such as KPIs QSRs Reports
  • Distribute software, Apply Patches, Anti-virus Checks, Track Asset
  • Automation using Crontab, Execute Scripts
  • Remote Monitoring and Managing Different types/blends of Servers and any IP-enabled devices
L2 Tasks: Configuration
  • Apache/ Postgres SQL Administration
  • Puppet Configuration/Administration
  • Backup Configuration – RAID implementation
  • Performance tuning of ESX server
  • LVM Management
  • SSL website Configuration
  • Patch and Package Administration
  • NFS/DNS/DHCP/SAMBA/NTP Server Configuration
L3 Tasks: Deployment
  • Web Application
  • Mobile Application
  • Enterprise Application
  • Embedded Software
  • LAMP Deployment
  • OpenStack Deployment & tools used in OpenStack deployments
  • Deploying software at different stages of the Software Development Lifecycle(SDLC) Dev & Prd Env.
  • Computing models: Virtualized machines & Virtualized environments VMware and Citrix
  • Technologies: Docker and Tools for virtualized deployments
  • Cloud instances: Deployed on IaaS, PaaS, private, public and hybrid clouds.
  • System Integration and User Acceptance Environments
Tools Expertise
  • Alert Management Tools: Opsgenie
  • Monitoring Tools: Nagios, Icinga, Zabbix, Splunk
  • System Health Management Tools: Spacewalk
  • Backup Tools: Bacula, Rsync
  • Security/Hardening Tools: Baracuda
  • Deployment Tools: Octopus Deploy
  • Continuous Integration Tools: Team-City
  • Configuration Tools: Puppet
  • Ticketing/Project Management Tools: Jira-Confluence
  • Asset Management Tools: GLPI
  • Communication Tools: S4B, Skype, Slack, Yammer, Outlook

For augmenting our clients onsite team we provide offshore resources working as System Administrators responsible to run our clients infrastructure and application services. From handling alerts on incidents and service requests and taking appropriate actions to resolve issues based on their priorities, our offshore team is everready.

We maintain an on-call schedule to keep our clients infrastructure up and running outside of regular business hours.

What do we do?

L1 Tasks: Administration and Monitoring
  • General-IT Administrative tasks related to Application, Operations
  • Alert/Event/Incident Management of Linux & Windows Servers
  • Infrastructure & Virtual Health Management
  • Review/Manage Logs
  • Create/Delete/Change/Modify accounts, groups, projects, repositories
  • Create SLA/SD and several other reports such as KPIs QSRs Reports
  • Distribute software, Apply Patches, Anti-virus Checks, Track Asset
  • Automation using Crontab, Execute Scripts
  • Remote Monitoring and Managing Different types/blends of Servers and any IP-enabled devices
L2 Tasks: Configuration
  • Apache/ Postgres SQL Administration
  • Puppet Configuration/Administration
  • Backup Configuration – RAID implementation
  • Performance tuning of ESX server
  • LVM Management
  • SSL website Configuration
  • Patch and Package Administration
  • NFS/DNS/DHCP/SAMBA/NTP Server Configuration
L3 Tasks: Deployment
  • Web Application
  • Mobile Application
  • Enterprise Application
  • Embedded Software
  • LAMP Deployment
  • OpenStack Deployment & tools used in OpenStack deployments
  • Deploying software at different stages of the Software Development Lifecycle(SDLC) Dev & Prd Env.
  • Computing models: Virtualized machines & Virtualized environments VMware and Citrix
  • Technologies: Docker and Tools for virtualized deployments
  • Cloud instances: Deployed on IaaS, PaaS, private, public and hybrid clouds.
  • System Integration and User Acceptance Environments
Tools Expertise
  • Alert Management Tools: Opsgenie
  • Monitoring Tools: Nagios, Icinga, Zabbix, Splunk
  • System Health Management Tools: Spacewalk
  • Backup Tools: Bacula, Rsync
  • Security/Hardening Tools: Baracuda
  • Deployment Tools: Octopus Deploy
  • Continuous Integration Tools: Team-City
  • Configuration Tools: Puppet
  • Ticketing/Project Management Tools: Jira-Confluence
  • Asset Management Tools: GLPI
  • Communication Tools: S4B, Skype, Slack, Yammer, Outlook