Support Engineer

Main Responsibilities

• Azure Management
• Manage Deployment process- Monitoring, Alerting, customize Dashboards, Creating runbook processes
• Building up insights – Application insights, Create custom dashboards for environments, finding metrics for critical environment, defining logs for troubleshooting KBs and defining severities
• Support Management- Linux/Windows- Operations & Service desk requirements, Patching tasks, Server setups, General IT Administrative Tasks, Active Directory Account Management, Event Management, SLA, SD reports, Work on Monitoring Tools

Technical

• Graduation / Post Graduation /B.E/B.Tech .BCA/MCA in Computer science preferred
• Linux certified (preferred), up to 2 year experience in L1 support or both.
• Knowledge of Active Directory, JIRA, Confluence, ANSIBLE preferred
• Basic Knowledge of various Monitoring/Deployment/Virtualization tools is required
• Knowledge of Microsoft Office esp. Excel
• Good English communication skills

Non-Technical

• Excellent team work, interpersonal skills
• Able to communicate effectively internally and with clients overseas
• Able to work in shifts 24/7