SERVICES
As service operations, we provide support in
■ CMS(Adobe Experience Manager & WordPress) & Web/Mobile Applications
■ General IT Administrative tasks
■ Alert Management
■ Active Directory management
■ Server provisioning and decommissioning
■ Creating service level agreement (SLA) and Service Desk reports
■ investigating and solving incidents at infrastructure levels
■ Event Management, Log Management (Review logs and create incidents).
■ Infrastructure Health Monitoring.
■ Participating in systems support based on an on-call rotation model ensuring availability
■ Automated
SERVICES
Our Team Expertise
■ Adobe Experience Manager
■ CMS Platforms
■ Opsgenie alert management
■ Icinga network monitoring
■ Zabbix monitoring tool
■ Jira and confluence
■ Active Directory